Telecoms advice
Breaking news, industry trends and expert advice for call centre professionals.
Tuesday 10th August 2010 Managed Disaster Recovery SolutionsDisaster recovery gives us the processes, policies and procedures necessary to uphold technological infrastructures in the event of a human or nature induced disaster. Disaster recovery should be integral to any business continuity plan in order to ensure that your IT and telecoms systems can be maintained, or quickly returned in the event of a disaster. On a smaller scale, disaster recovery should be in place to handle those smaller incidents that can get in the way of business such as, upsurges in call traffic, line failure or busy tones.
The only thing better than being able to come back quickly after a disaster, is to be able to recognise the signs of a failure before it happens. Automated Telecoms has developed a whole new approach to Disaster Recovery (DR). Our
Early Warning System provides alerts to let you immediately know of any issues.
Dial in DR then enables you to dial in remotely and activate a choice of disaster recovery plans.
Our unique
business continuity solutions allows you to automatically update routing plans, based on a defined threshold. This means that you can pro-actively plan for a range of disaster recovery scenarios, such as busy tones, NU tones or upsurges in call traffic and pre-prepare a range of routing plans to automatically invoke. All we do is to send you a notification email and SMS to let you know that the disaster recovery plan has been activated and once the situation is back under control, the system automatically reverts to normal routing. Find out more at
Disaster Recovery Solutions.
Posted on August 10th 2010 on 04:00pm
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Wednesday 16th June 2010 Tele Web Application ChallengeThe importance of the internet and the vast connectivity and functionality that it provides to us in much of our daily activities can not be overestimated. Living in the computer age there is little that can not be done or found online, and if there is, you can be sure that someone out there is working to bring it online.
It is increasingly commonplace for business and industry to look for applications online that make their day to day activities faster, more efficient and more cost effective. Having been involved in the telecoms industry for many years, we understand the complexities that businesses have to deal with where telecoms are concerned, but we have also been in a position to see where online applications could be developed to solve problems, increase working efficiency and offer an alternative solution to those that are already out there.
We’ve been working hard on our automated payment gateway and automated order / booking lines, but where we really excel is delivering bespoke solutions. Here, we are issuing a challenge to any UK business out there that is looking to develop a telecoms solution that requires web integration. From CTI integration, to integrated voice applications, to complex and bespoke designs, please Contact Us to detail your requirement and we’re confident that we can deliver.
Posted on June 16th 2010 on 03:26pm
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