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Our innovative ip phone system scales up & down effortlessly and is available to companies nationwide. So, whether you're moving into new premises, or perhaps wishing to replace or enhance your existing system, the PT ip phone solution is the perfect fit and requires minimal or no capital cost.

 

When combining paper thin margins with formidable competition, the facility to differentiate available products & services from your competition is vital and, the flexibility of our virtual call centre solutions, will make all the difference

We all know how important it is to accurately measure & monitor customer feedback, which is why Performance Telecoms ground-breaking new solution has been worth waiting for. Total visibility & complete control are afforded to the end-user, thanks to our intuitive 'real time' monitoring engine. In short; customer satisfaction scores are delivered to a fully customisable wall board, updated every 3 seconds. Positive & negative trends, best performing agents and individual questions scores are instantly available for analysis, 24/7, 365 days a year.
Managed through a dedicated web-based application, we're able to ensure complete end-user control. System administrators receive live access to an innovative GUI (graphical user interface), with comprehensive reporting for individual products & numerous campaigns, available across multiple sites, both domestically & internationally.
We've also included an 'Intelligent Routing' option, which has the capacity to re-routes live calls based on pre-determined thresholds, helping to ensure a potentially problematic customer experience is managed by the appropriate department/agent immediately, thus helping to visibly increase customer retention & first call resolution.

 

Our auto (IVR) customer satisfaction survey has been built from the ground up to deliver the best possible end-user experience, but if your customers aren't leaving any feedback, then you have nothing to measure!

Below are a few tips to help you maximise any potential cust' sat campaigns:

Hassle free feedback:

The easier it is, the more likely they are to do it.
 

It's not rocket science; the more opportunities customers have to leave feedback, the more you'll get - so utilise every available channel.
 

One of the biggest inhibitors of leaving feedback is the idea that the customers opinion will have no effect on how you run your businesses; show them that it does.
 

Use the right words, methods and responses to ensure that you're communicating efficiently with your audience.
 

An IVR survey from Performance Telecom are available at just a fraction of the cost of similar hardware based solutions and require no capital outlay. For more information or a free trial contact us on 0845 456 1500 or visit us at www.performancetelecom.co.uk