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The development of call centres has very much been technology driven in recent years as companies try to figure out how to make the call centre set up more efficient and more cost effective for their business. Perhaps the major constraint on call centre reliant businesses is the cost associated with housing large groups of agents and the capital investment required to furnish a call centre building with everything that it needs to be functional. 

Technology is now at a point where, the adoption of on-premises IP routing technology and an abundance of bandwidth within private networks, virtual call centres are fast becoming a top solution to the financial problem of running a call centre. Outsourcing and automation are significant factors in remaining competitive as a business and producing cost effective business results. 

Automated Telecoms (AT) have spent the past two years working with Virgin Media Business to create a fully Hosted Contact Centre Solution.  This negates the need for any premises-based equipment, with all your Inbound Call Routing plans, skill based routing and Call Recording hosted at network level.  More than that, AT have developed a range of client-side extension applications, such as Virtual Wall Board and Agent Desktop, which provide a comprehensive end-to-end solution. Configured via the web it can be delivered rapidly into single sites, across multiple sites and even to home workers,  all at just a fraction of the cost of traditional kit.  Based on a Tier 1 network, with powerful call routing options, the solution can scale from just a handful of agents to meeting the needs of large multi-site call centres and home workers, with hundreds of agents.  Contact Us now to find out more about our Virtual Call Centre Solutions.