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Provides an automated solution to capture caller information and transcribe that data quickly and at a fraction of the cost of traditional methods.
Provides real time notifications to nominated contacts via email & SMS as various thresholds are met. Set up multiple alerts, measuring a range of parameters to immediately highlight any unexpected changes in call flow or call quality issues.
Provides real time updates to inbound call routing plans as various thresholds are met, simply providing a notification of each change via e-mail & SMS Effective for managing unexpected changes to call flow or call quality issues automatically.
Provides Real time call statistics and campaign feedback, delivered to a dedicated web-based application, updated every three seconds. Effective for tracking inbound calls in real time and monitoring multiple campaigns.
Provides real time call centre information delivered to a web-based Wall Board and updated every three seconds. Complete with a fully customisable interface providing the specific information you need, displayed in the format of your choice.
Provides an agent control interface & delivers real time call information to the agent’s desktop with additional skill group, other agent’s status and general call centre information. Effective for CTI integration with local CRM systems and virtual call centres.
Provides an advanced web-based interface to enable authorised users to search, play, score and report on recorded calls. All recorded data is safe and secure, with automated back up and long term, managed storage options.
All calls delivered over a Tier 1 network, benefitting from a range of advanced inbound call handling options. Bespoke and complex plans can be set up and maintained easily through an intuitive web-based interface.
