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Customer Satisfaction Survey - Case Study
“Having real time customer feedback available for the sales team and the advice centre has been crucial for agent engagement and motivation in this process. The visibility, generated from the real time delivery of data, has helped drive results, amplify competition and improve agent performance at AkzoNobel since it’s introduction."
Automated Disaster Recovery - Case Study
‘These DR solutions from Automated Telecoms really are ground breaking. We are looking forward to implementing a fully managed DR solution from AT during 2010. Fantastic, innovative stuff !’
Real Time Call Information - Case Study
‘Virtual Wall Board and Real Time Stats deliver the call information and feedback we need to track all our marketing activity in real time. We love it... and so do our clients !’
Tele-Web Applications - Case Study
‘Call Reviewer is the best network level call recording solution we have seen, with an advanced and flexible interface. Without it, we couldn’t bid for business requiring call recording. We are very impressed with all of AT’s products !’
