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Customer Satisfaction Survey - Demo

Provides your customers with a 24hr feedback channel. Automated surveys offer flexible questioning, with in call data capture and automated transcription options. All scoring information is accessible via an advanced GUI with full managemet reporting.

Early Warning System & Managed DR - Demo

Provides real time notifications to nominated contacts via email & SMS as various thresholds are met. Set up multiple alerts, measuring a range of parameters to immediately highlight any unexpected changes in call flow or call quality issues.

Real Time Statistics - Demo

Provides Real time call statistics and campaign feedback, delivered to a dedicated web-based application, updated every three seconds. Effective for tracking inbound calls in real time and monitoring multiple campaigns.

Virtual Wallboard - Demo

Provides real time call centre information delivered to a web-based Wall Board and updated every three seconds. Complete with a fully customisable interface providing the specific information you need, displayed in the format of your choice.

Agent Desktop - Demo

Provides an agent control interface & delivers real time call information to the agent’s desktop with additional skill group, other agent’s status and general call centre information. Effective for CTI integration with local CRM systems and virtual call centres.

Virtual Call Centre Solution - Demo

Provides a fully hosted contact centre environment, scaling to meet the needs of hundreds of agents, across single or multiple sites and even home workers. With powerful call routing capabilities, through to advanced client-side applications.

Call Reviewer Application - Demo

Call Manager Platform - Demo