Real Time Call Statistics

 

Our Agent Desktop application provides an agent control interface and delivers real time call information to the agent's desktop via a dedicated interface.  It also provides access to skill group information, other agent's status and general call centre information.  Working in harmony with Call Manager's excellent skill based routing facility, this application enables a fully hosted Virtual Call Centre solution.

·         Agent control of login, status & DDI

·         Call information delivered to agent

·         For CTI integration with CRM systems

·         Range of further info available to agent