Customer Satisfaction Survey
- Real time delivery of customsr feedback
- Flexible questioning & call Scoring
- Fully customisable call centre wall board
- Advanced GUI with fully managed MIS
from ONLY £50.00/month
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Overview...
Our IVR customer satisfaction survey provides your customers with a cost effective, fully managed solution for gathering customer feedback from a call centre, using a post call, IVR survey. All question scores and customer feedback is instantly available within our web-based reporting tool and delivered, in real time, to a fully customisable call centre wall board.
Customer satisfaction surveys from Automated Telecoms benefit from in call data capture and automated transcription options, whilst supporting NPS, TCF, & Advocay Index benchmarking options
View the customer satisfaction survey whitepaper
View the Akzo Nobel IVR Survey solution case study
Benefits
- Rapid set up & flexible survey design
- Supporting NPS, TCF & Advocacy Index
- Optimum visibility via 'live' wall board
- Enhanced agent engagement & motivation
- Low set up cost & cost per survey
Features
- Real time delivery of customer feedback
- Fully customisable call centre wall board
- In call data capture & transcription
- Decision based routing options
- Advanced GUI with fully managed MIS
Customer
Satisfaction Survey
from
£50.00/month
Satisfaction Survey
from £50.00/month
Customer Sat Survey
with Transcriptionfrom
£50/month
with Transcription
from £50/month
Bespoke Customer
Satisfaction Surveyfrom
£50/month
Satisfaction Survey
from £50/month
