Customer Satisfaction Survey
- Real time delivery of customsr feedback
- Flexible questioning & call Scoring
- Fully customisable call centre wall board
- Advanced GUI with fully managed MIS
from ONLY £50.00/month
FREE Trial!
Click here to find out more about our Free Trial.
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Testimonial
“Having real time customer
feedback available for the sales
team and the advice centre has been
crucial for agent engagement and
motivation in this process. The
visibility, generated from the real
time delivery of data, has helped
drive results, amplify competition
and improve agent performance at
AkzoNobel since it’s introduction.
Matthew Lynn
Commercial Mapping Analyst
AkzoNobel
Commercial Mapping Analyst
AkzoNobel
Along with our Automated Customer Satisfaction Surveys, we offer an option for Automated Transcription. This means any data we capture and record during the survey can be automatically transcribed and presented as text in our management interface. For example, if you decide to offer your callers an opportunity to leave a free text comment at the end of the survey, we can automatically transcribe this voice file and present as text in the GUI.
· Standard & bespoke surveys
· With mid-call data capture
· And automated transcription
· Presented as text file in GUI
Pricing
Call to discuss Setup costs
£POA
Monthly Rental from
£50
Auto Transcription from
£20
