Customer Satisfaction Survey
- Real time delivery of customsr feedback
- Flexible questioning & call Scoring
- Fully customisable call centre wall board
- Advanced GUI with fully managed MIS
from ONLY £50.00/month
FREE Trial!
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Testimonial
“Having real time customer
feedback available for the sales
team and the advice centre has been
crucial for agent engagement and
motivation in this process. The
visibility, generated from the real
time delivery of data, has helped
drive results, amplify competition
and improve agent performance at
AkzoNobel since it’s introduction.
Matthew Lynn
Commercial Mapping Analyst
AkzoNobel
Commercial Mapping Analyst
AkzoNobel
We offer standard and bespoke Automated Customer Satisfaction Surveys, available through the use of a non geopgraphic number. Callers can either call the customer satisfaction survey direct or be transferred by an agent to complete it. IVR surveys offer a welcome message, including scoring rules and a set of questions which callers rate through DTMF. All scoring information is passed to an advanced GUI which allows you to measure customer satisfaction levels in real time.
· Standard & bespoke surveys
· Rapid set up & flexible survey design
· Supporting NPS, TCF & Advocacy Index
· Low set up cost & cost per survey
Pricing
Call to discuss Setup costs
£50
Monthly Rental from
£50
Call to discuss bespoke Options
£POA
