Disaster Recovery Solutions

 

Essential for any call centre manager. Our Early Warning System enables the setting and management of multiple ‘alerts’ sent immediately via email and SMS. A range of parameters can be measured, such as number of calls, engaged tones or unobtainable tones, and thresholds set by volume or percentage to trigger the alerts.

·         Dedicated web-based interface

·         Set up and manage multiple alerts

·         Measure a range of call parameters

·         Real time SMS and email notifications