Disaster Recovery Solutions

 

Imagine being able to automatically update routing plans based on defined thresholds. If your call centre gets an unexpected spike of calls, activate a network level call cap or increase queue lengths or overflow a certain percentage of calls to an alternate location. This is exactly what you can put in place with our unique Managed DR solution.

·         Set up a range of thresholds

·         Define a routing plan to activate

·         Automatically activate DR

·         Receive an SMS & Email notification