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All of Automated Telecoms products are based on the Tier 1 Virgin Media Business Network, carrying over 34 billion minutes of switched voice traffic per annum. Over £13 billion has been invested in the national next generation network and we utilise the excellent Call Manager platform to provide our range of extension applications.
Call Manager offers the full range of inbound call routing options, managed through an intuitive web-based interface to offer self-care and real time updates of routing plans. Virgin Media also has porting agreements with all the major Tier 1 suppliers in the UK to ensure our range of extension applications is available to the vast majority of UK businesses.
Call Manager offers the full range of inbound call routing options, managed through an intuitive web-based interface to offer self-care and real time updates of routing plans. Virgin Media also has porting agreements with all the major Tier 1 suppliers in the UK to ensure our range of extension applications is available to the vast majority of UK businesses.
Call Manager Features
Full range of standard call routing options:
- Interactive routing with error handling
- Flexible IVR, call queuing & messaging
- Comprehensive range of statistics & reporting
Along with a range of advanced features:
- Network level call capping & call recording
- DTMF entry & hosted SQL tables
- CLI & Origin based routing
- Hosted Skill Based Routing with MIS
